We at OJJASVI.COM believe that if you are not happy with product, we are not happy. If you did not like the fit, colour or design simply return/exchange the product within 10 days of delivery.
To return/exchange a product, use our easy online returns process by logging in to your OJJASVI.COM account. You can also Call our customer Care Team on 011-45657677 (Working hours: Monday to Saturday, 10 am to 5 pm) or email us at [email protected]
The Return process – Online Return/Exchange—You can return or exchange an item online at OJJASVI.COM by following the below steps.
- Log in to the ‘My Account’ section at OJJASVI.COM
- Select the product that needs to be returned/exchanged
- Follow the steps and fill in the required information to complete the process.
Need to return – Few points to remember
- Returns/exchange request need to be within 10 days of the delivery of product
- Please fill the returns form for easy processing of refunds
- All returned items must be unused, odour-free (without any smell of perfume) and unwashed for hygiene reasons, and returned with original packaging and tags in place. Items without tags will not be accepted.
- Shipping Charges & COD charges (if any) shall be non-refundable.
- In case you receive a damaged/defective, the company should be notified within 24 hours of receipt. We might request you to share snap shot at [email protected]
- If you choose to self-ship the products, they should be dispatched within 48 hours after the return request is raised.
- Any returned item received by us that does not meet the above mentioned conditions will not be accepted, and will be returned to the customer at their expense. No amount will be reimbursed in this case.
- Please make sure that the returned items are packed securely to prevent any loss or damage during transit. For all self-shipped returns, please use a reliable courier service.
- In case of orders where reverse pick-up may not apply, customers can self-ship the items to OJJASVI.COM. In this case, an amount of Rs. 100 will be reimbursed in the customer’s account towards shipping costs in the form of a coupon code. This will be done post the quality check of all the received items.
How do you return?
- Reverse pick up from your shipping address: Our reverse pick-up facility is currently available only in select locations, which fall under the service network of our courier partners.
- Self-ship: In case your pin code is not serviced by our courier partner, you will have to self-ship the product(s) back to us, to reach our Returns Department. For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a coupon code which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.
- Shipping Address for self-ship product/s:-
Eavan Fashion Pvt. Ltd.
C-189, 3rd Floor, Mayapuri Indl. Area, Phase 2, New Delhi 110064
Refund options for you– The customer can choose to get their refund in the following ways:
- Cash refund via bank transfer into their account for all COD orders
- A Coupon Code of the refund value in your OJJASVI.COM account, which can be redeemed against any purchase.
Terms & Conditions
This Return Policy applies to all items purchased directly from OJJASVI.COM. The policy is subject to change. Hence, please visit our website WWW.OJJASVI.COM for the latest policy.